Shipping policy
Shipping & Delivery
Most Roll Gear products are made to order. Production time is separate from shipping time.
Production Times
Most products: approximately 7–10 business days. Grappling shorts: approximately 10–15 business days. Production may take longer during product launches, high-volume periods, holidays, large orders, or custom projects.
U.S. Delivery
After production is complete, U.S. shipping generally takes approximately 3–7 business days. For most products, estimated total delivery is approximately 10–17 business days from the order date. Grappling shorts, custom orders, and large orders may require additional time.
International Delivery
International shipping generally takes approximately 7–21 business days after production. Estimated total international delivery for most products is approximately 14–31 business days from the order date. Customs processing may extend delivery times.
International customers are responsible for customs duties, taxes, import fees, and other destination-country charges unless Roll Gear agrees otherwise in writing.
Shipping Rates
Shipping rates for standard online orders are calculated at checkout based on the destination and order weight. Standard U.S. retail orders over $75 qualify for free shipping, applied automatically after discounts and before taxes.
Free shipping does not automatically apply to custom, bulk, Team & Unit, wholesale, hosted team-store, international, multi-address, or contract orders. Shipping terms for these orders are confirmed before production.
Rush Production & Expedited Shipping
Rush production and expedited shipping are not currently available. All orders are produced and shipped according to the standard estimated timelines shown on the product page and shipping policy. Delivery dates are estimates and cannot be guaranteed.
Custom, Group & Team Orders
Shipping for custom, bulk, and Team & Unit orders is normally billed separately. Published per-piece custom pricing assumes one consolidated order, one payment, and one shipping destination. Separate fulfillment, multiple addresses, and other special shipping requirements may require additional charges. These orders follow the production timeline confirmed in the written quote or order agreement; larger or more complex orders may require additional production time.
Hosted Team Stores
Hosted team stores may use individual shipping or consolidated delivery to the gym. The shipping method, checkout configuration, customer charge, and distribution process are established before each team store launches.
Tracking
Tracking information is sent after production is complete and the order is transferred to the carrier. Tracking may not update immediately after the label is created, please allow carrier systems time to record the first scan.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address. If an incorrect address is provided, additional costs may apply for correction, rerouting, reshipment, or return-to-sender processing. Roll Gear cannot guarantee an address can be changed after production or fulfillment begins.
Damaged or Missing Orders
Contact info@rollgearllc.com within 7 days of delivery if an order arrives damaged. Include the order number and photographs of the product, packaging, and shipping label. Contact Roll Gear promptly about missing packages or tracking issues so available carrier options can be reviewed. Roll Gear is not responsible for carrier delays caused by weather, customs, holiday volume, or other events beyond its reasonable control, but will assist with available tracking and carrier information.